Islamabad: Sirajuddin Aziz, Banking Mohtasib Pakistan, called on Justice of Pakistan, Justice Yahya Afridi, at the Supreme Court of Pakistan on Tuesday. During the meeting, matters relating to the strengthening of banking dispute resolution and ongoing reform initiatives in the banking sector were discussed. The interaction followed the recent high-level consultation convened by the Chief Justice, in his capacity as Chairman of the Law and Justice Commission of Pakistan (LJCP), to identify legislative and procedural reforms aimed at improving the efficiency of banking litigation and promoting Alternative Dispute Resolution (ADR) mechanisms.
During the meeting, the Banking Mohtasib apprised the Chief Justice of the institution’s disposal performance, stating that 36,280 complaints were disposed of during 2025 despite 13,793 complaints having been brought forward and 35,130 fresh complaints received during the year, resulting in an 8% reduction in overall pendency. The institution also provided relief amounting to Rs. 1.87 billion to banking customers, with the entire complaint redressal mechanism remaining free of cost for complainants.
The Chief Justice applauded the efforts of the Banking Mohtasib in swiftly disposing of a substantial number of cases and providing significant relief to banking customers. Sirajuddin Aziz reaffirmed the Banking Mohtasib’s commitment to supporting measures aimed at improving banking dispute resolution through enhanced institutional cooperation and exchange of best practices.
The meeting concluded with a shared commitment to promoting efficient, transparent, and citizen-centric mechanisms for the resolution of banking disputes and to strengthening institutional collaboration in support of broader justice sector reforms.
Meanwhile Chief Justice of Pakistan on Tuesday received Mohammed Yahya, United Nations Resident Coordinator in Pakistan, on his farewell call at the Supreme Court of Pakistan, marking the successful conclusion of his tenure. The meeting underscored the enduring partnership between the Supreme Court of Pakistan and the United Nations in advancing judicial reform, strengthening the rule of law, and promoting equitable access to justice.
The Chief Justice of Pakistan appreciated Yahya’s constructive engagement with Pakistan’s justice sector and acknowledged the United Nations’ continued support for initiatives aimed at strengthening access to justice, institutional capacity, and the rule of law. He commended the spirit of partnership that has characterized the collaboration between the United Nations and the judiciary during Yahya’s tenure.
The meeting provided an opportunity to reflect on the progress achieved through joint engagement in areas of mutual interest, including judicial reform, gender-responsive justice, legal empowerment, and institutional capacity building. Both sides reaffirmed the importance of sustained cooperation in advancing a people-centred, inclusive, and responsive justice system aligned with the Sustainable Development Goals.
The Chief Justice also briefed the Resident Coordinator on the judiciary’s ongoing reform agenda focused on improving accessibility, efficiency, transparency, and public confidence in the administration of justice through technology-driven innovation, institutional strengthening, and enhanced service delivery.
Expressing his gratitude for the warm cooperation extended during his tenure, Mohammed Yahya appreciated the commitment of leadership of the judiciary to advancing meaningful reforms. He acknowledged the significant progress being made to improve justice delivery and reiterated the United Nations’ continued support for Pakistan’s efforts to strengthen the rule of law and access to justice.
The Chief Justice presented a souvenir to Mohammed Yahya as a gesture of goodwill. He also conveyed his best wishes for Mohammed Yahya’s future assignments and expressed confidence that the strong partnership between the Supreme Court of Pakistan and the United Nations would continue to grow in the years ahead.