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Turkish judicial delegation witnesses Pakistan’s citizen-centric justice transformation

Islamabad: A high-level delegation from the Constitutional Court of the Republic of Trkiye, led by its President Kadir ‚¬Å¡¬€š¬…€œzkaya, along with distinguished Judges and senior officials, visited the Public Facilitation Centre at the Supreme Court of Pakistan during their official visit as State Guests.

During the visit, a randomly selected litigant, Ghulam Nabi from Quetta, presented a bouquet to the President-an evocative gesture reflecting the Court's litigant-centric ethos and its deepening engagement with the public.

Altafur Rehman, Institution Officer, received the delegation which was followed by a comprehensive briefing by Ms. Shumaila Naz, Public Facilitation Expert, articulating the vision of the Chief Justice of Pakistan in establishing a streamlined one-window facilitation model designed to deliver efficient, accessible, and citizen-centric services.

The delegation was apprised of key reform measures, including the introduction of a digitally integrated dashboard and e-reporting portal, digital and e-payment facilities -marking a significant step towards modernization of service delivery - along with the Q-Matic queue management system and upgraded information kiosks designed to enhance ease of access for litigants.

On the occasion, the President unveiled a digital plaque to commemorate the visit.

While the MoU provides a framework for sustained institutional collaboration, the visit to the Public Facilitation Centre offered a practical demonstration of the Supreme Court's ongoing digital transformation efforts, with foundational systems in place to support the progressive expansion of online and technology-enabled judicial services.